ServiceNow Datasheet

SEI uses Rest APIs to connect to the ServiceNow platform. Using these API calls SEI ingests metadata for ServiceNow Change Requests, Incidents and Custom Fields. This metadata is used to generate engineering metrics and insights.

The full details of all the fields are mentioned below.

• ServiceNow change requests

• ServiceNow incidents

• ServiceNow custom fields

ServiceNow change requests

Metadata

parent number state state_value sys_created_by created_by_user impact impact_value active priority priority_value short_description closed_by closed_by_user requested_by requested_by_user sys_id name user_name email timezone assigned_to assignee correlation_id task_effective_number sys_updated_by sys_updated_by_user opened_by opened_by_user sys_created_on sys_updated_on closed_at opened_at close_code description urgency sys_id approval due_date category reason type phase_state start_date end_date requested_by_date risk scope business_service business_service_info

ServiceNow incidents

Metadata

parent number state state_value sys_created_by created_by_user impact impact_value active priority priority_value short_description closed_by closed_by_user reopened_by reopened_by_user sys_updated_by opened_by opened_by_user closed_at sys_created_on sys_updated_on rfc opened_at resolved_at close_code description sys_id urgency urgency_value severity severity_value approval due_date category sla_due escalation escalation_value

ServiceNow custom fields

The system ingests all the custom fields as created by the user from the ServiceNow platform.